Shipping & Returns

We've learned a lot about shipping and returns since we began this journey. We've added brief notes to help demystify our thought process.

Shipping

Domestic (U.S.)

We offer the following shipping options:

• Standard (3–7 business days): $5–$15

• Expedited (2 business days): Price calculated at checkout

• Overnight: Price calculated at checkout

Free domestic standard shipping is available on orders of $200 or more.

International

We ship from the United States to supported international destinations. Enter your delivery address at checkout to see available products, shipping options and your order total.

Shipping options and costs

Checkout shows the applicable local-currency shipping amount and free-shipping eligibility. DHL eCommerce, DHL Express and FedEx International Connect Plus may also be available, with rates calculated at checkout. Free standard shipping covers the shipping charge; it does not waive applicable duties or taxes.

Processing and delivery

Standard international transit is estimated at 10–14 business days after dispatch, in addition to order processing time. Available delivery estimates are shown at checkout. Dates are estimates; weekends, holidays, customs clearance and carrier delays can affect arrival.

Duties and import taxes

How duties and import taxes are paid depends on your destination. Where prepaid duties and taxes are available, applicable amounts are included in the displayed prices or shown at checkout. Some destinations do not support prepayment, and customs or the carrier may collect applicable charges before delivery. Review your order total before purchasing.

If you are unsure about charges for your destination, or a carrier asks you to pay a charge you believe was already paid, email us at connect@withveta.com. For an existing order, include your order number and any carrier notice.

Returns

We accept returns within 21 days of delivery and shipping labels expire 14 days after creation. To initiate a return, please visit our returns portal. 

To be eligible for a return, items must be:

• Unwashed and unworn

• Unaltered, with no signs of wear

• With original tags attached

Any products designated as final sale cannot be returned, including gift cards.

Returns can be made for:

• Size exchange

• Store credit

• Refund

Sale items can be returned for store credit only.

Domestic Returns (US)

Size Exchange / Store Credit

• Free returns - we provide a prepaid return label

• Once received, we will ship your replacement item or issue store credit

• If your requested size is out of stock, store credit will be issued automatically
  

To start an exchange, please please visit our returns portal. 

Refunds

• $10 return fee (covers return label and restocking)

• Refunds initiated within 5-7 business days of receiving your return (original shipping non-refundable)

To initiate a refund, please please visit our returns portal. 

A note on the fee structure: The fee on refunds covers the true cost of return processing for a small brand - cost of shipping, paying the warehouse to inspect and restock goods, etc. 

International Returns

International returns work a little differently because our current setup is still developing. We're currently working on improving your experience in the near future.

Size Exchange

• Customer is responsible for return shipping to our Austin, TX warehouse (this is temporary while we develop a better international offering)

• Once received, we will ship your replacement item or issue store credit

• If your requested size is out of stock, store credit will be issued automatically

To start an exchange, please email us at connect@withveta.com.

Refunds

• Customer is responsible for return shipping to our Austin, TX warehouse (this is temporary while we develop a better international offering)
  

• Refunds are initiated within 5-7 business days of receiving your return

To start a return, please email us at connect@withveta.com.

Incorrect or Damaged Items

Wrong Item Received

• Contact us at connect@withveta.com and we'll provide a free return label and send a replacement item

Damaged Items

• Contact us at connect@withveta.com with photos of the damage and a brief description

• We will provide a free return label and send a replacement item

Additional Notes

• Shipping charges are non-refundable on all orders

• Returns must be initiated within 21 days after delivery

• Items returned outside this window or not meeting eligibility requirements will not be accepted

If you have a specific shipping or return situation, please email connect@withveta.com - we'll work through it with you.