Shipping & Returns

We've learned a lot about shipping and returns since we began this journey. We've added brief notes to help demystify our thought process.

Shipping

Domestic (U.S.)

We offer the following shipping options:

  • Standard (3–7 business days): $5–$15

  • Expedited (2 business days): Price calculated at checkout

  • Overnight: Price calculated at checkout

Free standard shipping is available on all orders over $250 domestic or $500 for international.

To track your order, visit our order tracking page.

International

International shipping is available from launch - and we want to be upfront that it's imperfect at first. We ship from our US fulfillment center, which means international customers will see higher costs related to shipping, VAT, and customs duties. We thought it was important to offer the option from the start anyway, and we're currently working on a better setup.

We offer the following international shipping options:

  • DHL eComm/Standard 

  • DHL Express 

  • FedEx International Connect Plus

To track your order, visit our order tracking page.

A note on duties: customs duties and VAT are paid as part of your order so you should never experience surprise charges upon delivery.

Returns

We accept returns within 21 days of delivery. To initiate a return, visit our returns page, or email us at connect@withveta.com.

To be eligible for a return, items must be:

  • Unwashed and unworn

  • Unaltered, with no signs of wear

  • With original tags attached

Gift cards are final sale and cannot be returned.

Returns can be made for:

  • Size exchange

  • Store credit

  • Refund

To start a return, visit our returns page.

Domestic Returns (US)

Size Exchange / Store Credit

  • Free returns - we provide a prepaid return label

  • Once received, we will ship your replacement item or issue store credit

  • If your requested size is out of stock, store credit will be issued automatically

  • To start an exchange, visit our returns page

Refunds With Return Insurance (selected at checkout)

  • Free return shipping

  • No restocking fee

  • Full refund issued within 5-7 business days of receiving your return (original shipping non-refundable)

Refunds Without Return Insurance

  • $10 return fee (covers return label and restocking)

  • Refund issued within 5-7 business days of receiving your return (original shipping non-refundable)

To start a return, visit our returns page.

A note on the fee structure: The fee on refunds covers the true cost of return processing for a small brand - cost of shipping, paying the warehouse to inspect and restock, etc. Return Insurance lets you opt out of that fee upfront if you want the flexibility.

International Returns

International returns work a little differently because our current setup is still developing. We're currently working on improving your experience in the near future.

Size Exchange

  • Customer is responsible for return shipping to our Austin, TX warehouse (this is temporary while we develop a better international offering)

  • Once received, we will ship your replacement item or issue store credit

  • If your requested size is out of stock, store credit will be issued automatically

  • To start an exchange, please email us at connect@withveta.com

Refunds

  • Customer is responsible for return shipping to our Austin, TX warehouse (this is temporary while we develop a better international offering)

  • Refunds are issued within 5-7 business days of receiving your return

  • To start a return, please email us at connect@withveta.com

Incorrect or Damaged Items

Wrong Item Received

  • Contact us (connect@withveta.com) or visit our returns page and we'll provide a free return label

  • We will provide a free return label and send a replacement once received

Damaged Items

  • Contact us (connect@withveta.com) or visit our returns page with photos of the damage and a brief description

  • We will provide a free return label and send a replacement once received

Additional Notes

  • Shipping charges are non-refundable on all orders

  • Returns must be initiated within 21 days after delivery

  • Items returned outside this window or not meeting eligibility requirements will not be accepted

If you have a specific shipping or return situation, please email connect@withveta.com - we'll work through it with you.