Plus

Overview

PLUS Shipping Protection is an optional add-on. If your order is lost, stolen or damaged on its way to you, VETA will replace it or refund you. You can add it at checkout based on your order total.

Shipping Protection is offered and fulfilled by ("VETA," "we," "us"). Adding it is your choice. Your order ships the same way whether or not you add it. Coverage applies only to the order it was purchased with.

These terms are effective as of 10/13/26. By adding Shipping Protection to an order, you agree to them.

What's Covered

Shipping Protection covers the items in your order while they are in transit from our warehouse to the shipping address you entered at checkout. Coverage starts when the carrier scans your package and ends when it is marked delivered.

  • Lost in transit: tracking has shown no update for 10 business days for U.S. orders, or 20 business days for international orders.
  • Stolen: tracking shows your package as delivered, but you didn't receive it, and you report it within 14 days of the delivery date.
  • Damaged in transit: your items arrive damaged and you report it within 14 days of delivery, with photos of the items and the packaging.
  • Packages sent to an incorrect or incomplete address entered at checkout, or to an address changed after the order shipped.

Coverage is limited to the price you paid for the affected items, which is the amount after discounts and before taxes. It covers the original order shipment only. Replacement shipments we send under this policy are covered automatically.

What's Not Covered

Shipping Protection does not cover:

  • Items held, seized or destroyed by customs or other government authorities.
  • Shipping delays, missed delivery dates or late arrivals, as long as the package is eventually delivered.
  • Loss or damage that happens after the package is marked delivered and is in your possession.
  • Wear, washing, alteration or normal use after delivery.
  • Manufacturing defects or receiving the wrong item. These are handled under our Shipping & Returns policy, with or without Shipping Protection.
  • Return shipments sent back to VETA.
  • Duties, import taxes, original shipping charges and the Shipping Protection fee itself.
  • Orders shipped through a reshipper or freight forwarder.
  • Claims we reasonably believe are fraudulent or misrepresented.

How To File a Claim

Email connect@withveta.com within 30 days of your order's ship date. Use the subject line "Shipping Protection claim – Order #" followed by your order number.

  1. Include your order number and the name and email address used at checkout.
  2. Tell us what happened: lost, stolen or damaged.
  3. For damage, attach clear photos of each damaged item, the shipping label and the packaging.
  4. For a package marked delivered that you didn't receive, first check around your property, with neighbors and with your building's mail room, and wait 48 hours after the delivery scan, since carriers sometimes mark packages delivered early. Then tell us what you checked.
  5. Keep damaged items and packaging until your claim is resolved. We may ask you to return them using a prepaid label we provide.

We may ask for more information to verify a claim, such as a signed statement. If a carrier investigation is needed, we will open it for you. We aim to respond within 3 business days.

How Claims Are Resolved

For an approved claim, we ship replacements of the same items in the same size and color at no cost to you. If an item is out of stock, you can choose store credit or a refund to your original payment method for the price you paid.

  • Replacements ship by standard shipping within 5 business days of approval.
  • Refunds are issued within 5–7 business days of approval. Your bank may take longer to post them.
  • If a lost package arrives after we've sent a replacement, please contact us. You can either return the extra items with a prepaid label we provide, or keep them and pay for them.

We decide whether a claim is approved based on the information provided and the carrier's tracking records. Each claim is limited to the items in the affected shipment.

Fees and Orders Without Shipping Protection

The Shipping Protection fee is shown at checkout before you pay. It is non-refundable once your order ships, including when you return the items. If you cancel your order before it ships, we refund the fee along with the order.

Shipping Protection can only be added at checkout. It can't be added after an order is placed.

If you don't add Shipping Protection, VETA is not responsible for packages that are lost or stolen after the carrier has them. We will still help you file a claim with the carrier. Items damaged in transit and wrong items received are handled under our Shipping & Returns policy for all orders.

Not an insurance policy. Shipping Protection is a service VETA provides directly. It is not an insurance policy, is not underwritten by an insurance company, and is not regulated as insurance. The fee is a charge for VETA's commitment to replace or refund eligible orders under these terms.

Limitation of liability. Our total liability for any order is limited to the amount you paid for the affected items. To the extent the law allows, we are not liable for indirect, incidental or consequential damages arising from a lost, stolen or damaged shipment.

Your other rights. Nothing in these terms limits any rights you have under applicable consumer protection law.

Fraud and abuse. We may deny claims that are fraudulent, misrepresented or part of a pattern of abuse. We may also stop offering Shipping Protection to an account that has made such claims.

Changes. We may update these terms or stop offering Shipping Protection at any time. Changes apply only to orders placed after the updated terms are posted. Your order is governed by the terms in effect when you placed it.

Governing law. These terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules.

Contact. Questions about Shipping Protection or a claim: connect@withveta.com.